Lakeview Hecla Resort

“I’ve been going to resort for about 8 years. The location is absolutely beautiful, and it’s clear that a lot of effort and care has gone into maintaining the place. In the past, all the staff were always very kind and welcoming. Unfortunately, the last two times I visited this year, I felt a sense of exhaustion from some of the staff, a lack of helpfulness, and at times even disrespect. I can see that the manager works very hard, (not new manager)when we ask for some thing like thing they charge for room he said you have bring it from home!! No we don’t need that you can ask room service to give you more hair shower cover or more cotton,and honestly I think they may simply need more support. With the high costs of maintaining a place like this and the challenges businesses face in Winnipeg, I’m sure things are not easy. The food is generally still good, but the girls working the night shifts did not have a pleasant attitude at all. I’m not giving this place 1 star because I have many good memories there. These days, Joe is one of the few people who still consistently does his job properly, and even the newer manager, Scott, has been providing good customer service for years.i did not see home this time but they said he steel working there I truly hope that anyone who no longer enjoys working there or cannot treat guests respectfully finds a different job soon, because these positions should belong to people who genuinely care about hospitality and enjoy what they do. I also hope this hotel continues to stay around for many more years.”

“It was a great stay with the kids! It is a beautiful location! The sledding hill was fun and there are sleds, cross-country skis & snow shoes available to use included with the room!! You can also reserve at the front desk a fire pit spot, which is included with your room as well! The spa pools for adults were great!! However, the water slide was unfortunately closed due to maintenance during our stay. The front desk did give us a discount for both nights of our stay due to the water slide being closed. There is a lazy river that the kids enjoyed on the kids side of the pool! There is also a board games shelf & communal room in the main lobby, which the kids loved! The restaurant at the hotel is pretty good, but the gull harbour restaurant near by is even better!! We ate at the hotel restaurant for dinner our first night & there were lots of variety of dishes to choose from. My sister's quinoa salad bowl was our favourite. The second night we ate dinner at the gull harbour restaurant near by the hotel & it was absolutely incredible! The only concern we had during our stay is that we could never get through to the front desk from calling from our hotel room & even calling in advance to see how early we could check in, so that would be really be our only complaint. If they can fix this issue, then our stay would have been awesome all across the board!!”

“First, I want to say the staff was wonderful. Everyone we interacted with was friendly, helpful, and genuinely seemed to care about the guest experience. It was also noticeable that the maintenance crew was present and attentive throughout the week, which we appreciated. There were, however, a few issues in our room that affected our stay. The heating system was extremely loud and disruptive. With the colder outdoor temperatures, it was cycling approximately every 15 minutes and would wake us up each time it ran. Unfortunately, this made it difficult to get consistent sleep. Additionally, the shower was leaking and it was difficult to shut off the shower head in order to run just the tap. It appeared that the fixture may need servicing or adjustment. We did appreciate the accommodations the hotel made due to the pool shutdown. Thank you for addressing that proactively and it did not go unnoticed. Overall, we enjoyed our time and truly value the effort your staff puts in. I’m sharing this feedback simply in hopes it helps improve the experience for future guests.”